Privacy Policy for Alashraf Veterinary Medicine Professional Corporation, doing business as Speers Road Animal Hospital
Privacy Policy
Alashraf Veterinary Medicine Professional Corporation, doing business as Speers Road Animal Hospital (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information, especially in connection with text message (SMS/MMS) communications as required by U.S. law and A2P (Application-to-Person) messaging guidelines.
1. 1. Information We Collect
We may collect the following information from you:
- Name
- Mobile phone number
- Email address
- Pet information
- Appointment and service details
- Communication preferences
2. 2. How We Use Your Information
We may use your information to:
- Confirm or remind you about appointments
- Provide updates about your pet’s care
- Send health tips or pet care information
- Notify you about important clinic announcements
- Send promotional offers (only with your consent)
3. 3. SMS/MMS Messaging (A2P Compliance)
By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Speers Road Animal Hospital. Message frequency may vary.
Message and data rates may apply.
Your rights:
- Opt-out: You can opt out of SMS communications at any time by replying “STOP”.
- Help: You can get help at any time by replying “HELP” or contacting us directly at Contact@speersroadanimalhospital.com
- Consent: Consent to receive messages is not required for purchasing services.
We follow all applicable laws and carrier rules including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
4. 4. Sharing Your Information
We do not sell or rent your personal information. We will not share your information with:
- Third-party services that help us manage communications (e.g., messaging platforms)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. 5. Data Security
We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse.
6. 6. Your Choices
You have the right to:
- Access or correct your personal information
- Opt out of marketing messages
- Withdraw consent to SMS communication at any time
7. 7. Contact Us
If you have questions about this Privacy Policy or your data, please contact:
- Alashraf Veterinary Medicine Professional Corporation, doing business as Speers Road Animal Hospital
- Unit 35, 530 Speers Road, Oakville, ON L6K 2G3
- (905) 845-0300
- Contact@speersroadanimalhospital.com
8. 8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and effective immediately upon posting.